Future of PBX

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Communication is crucial to business, and a delay or break in communication can affect a business negatively. Cloud PBX has become very popular in recent years. The ability to add a powerful phone system with all the features and tools you need, without having to install or store any goods, is very appealing to many businesses. PBX phone systems have very daunting features that make them even more essential in the business world, today. Routing, Voicemail Transcription, Simultaneous Call Handling, Custom Greetings, Reporting, Incoming Call Control, Business Phone Number, Call Forwarding, Voicemail, Extensions, Call Transfers, Track calls, workflow editor, Set rules, Media Streams, Call inbox, Ring groups(Segmentation), Outbound calls, Local & National Numbers, Instant Toll-Free Phone Numbers, Call flow automation and others.

All of these effective communication features infused in the PBX phone systems have made it indispensable in today’s business world. Let’s see the benefits and how it’s going to help businesses in the future.

Benefits of Cloud PBX

1. Huge cost savings

Cloud PBX is not bound by geography, which might result in significant cost savings for enterprises such as contact centers that handle a high volume of long-distance calls. This means that your complete company, regardless of location, may integrate its communication infrastructure into a single system, making internal calls appear to be internal calls. The plethora of call plans which include unlimited calls to mobile numbers will lead to a significant reduction in average cost per call.

Because your complete phone system is hosted and maintained in the cloud, you don’t need to invest money in complicated hardware with a cloud PBX solution. You just pay for the services you require, avoiding the need for large upfront investment in capital and technical expertise to set up your system. The cost is usually split among thousands of people, according to service providers.

2. Saves Time

Setting up a cloud PBX is simple and quick. Provisioning is usually instantaneous, and it’s done through a graphical user interface on your desktop computer. Because everything is software-based, adding a phone line or 20 new lines takes only a few minutes (or clicks). Because the service provider usually has a staff of devoted experts, you also save time on server maintenance and equipment updates because the service provider usually has a team of dedicated experts working 24 hours to ensure you experience no downtime.

Ordering the hardware, making an appointment for a specialist to analyze your call flow requirements, and then going onsite for installation are all part of the normal PBX extension process. This could take anywhere from a few weeks to several months to complete.

3. You can still maintain your old/existing phone system

Businesses that do not want to interrupt their current solution but yet want to make use of the cloud PBX’s benefits in a new city or branch office may do so because it can be readily integrated with any system or device with just a few simple clicks.

You don’t even need to acquire any additional hardware if your system supports VoIP. Cloud PBX may connect to any existing infrastructure, allowing you more control over how your calls are routed. Users of both systems can call one other, and users of legacy PBX can make calls using cheaper VoIP routes, thanks to cloud PBX. This can be beneficial if you want to keep your in-house PBX but also have access to trunk lines at affordable prices, giving your office a wider reach.

4. Flexibility

Using your VoIP phone, a smartphone with VoIP software, or a desktop PC from any manufacturer, Cloud PBX allows you to connect from anywhere in the globe. Now, your workers may work from home or even abroad at any time, using their chosen device and the same office number. You can transfer office calls from your desk phone to your softphone and answer them while on the move. Customers will appreciate your ability to connect virtual or toll-free lines to your cloud PBX and receive calls whether you are on a remote site or in your office, thanks to the power of flexibility.

5. Advanced features

Even when using basic equipment, you are no longer confined to the functionality on your phone or in your local in-house PBX.

With cloud PBX, you can now have unlimited access to all of your service provider’s capabilities at no additional expense. Call Control, Voice Menu, Time Conditions, Call Recording, and other capabilities are often available through a web portal that is updated on a regular basis as new features are added and current ones are enhanced.

6. High-Quality Voice Calls

Voice communication over the internet has vastly improved thanks to enhanced Quality of Service (QoS) methods, higher compression rates, and faster internet connections. With voice prioritization and other packet loss resistance strategies, Cloud PBX can now provide you with high-quality calls over the internet. Many service providers now offer dedicated Fiber Broadband, 4G, or ADSL networks, allowing QoS schemes to be implemented holistically from the central office to the subscriber, ensuring exceptional voice call quality.

Before starting your VoIP service, your service provider can run a variety of tests to assess the quality of your internet connection and offer the best VoIP option for your location.

7. Scalability


Businesses expand and contract on a regular basis. You need a system that can scale up or down in response to your business needs during periods of expansion or recession.

As your demand increases or drops, Cloud PBX can effortlessly scale to suit your consumption capacity. You can begin with a few lines and build your user base as your company grows. Seasonal enterprises can take advantage of cloud PBX’s scalability by adding new lines shortly before a big event or festival and then decommissioning them as soon as the event is done.

You reserve resources and pre-allocate space for future development with in-house PBX, which means you pay for resources you may or may not need in the future.

8. Better Disaster Recovery

For businesses considering switching to cloud PBX solutions, reliability is a big worry. Unlike traditional systems, which rely on fixed copper connections that can be damaged by vandalism, local hardware failures, or power outages, cloud PBX is powered by the internet and controlled by your service provider. Typically, service providers have a highly redundant infrastructure with dedicated resources and servers in several cities that peer with many transit providers across the world. Fail-over is software-based and automatic, which means that in the event of a natural disaster, servers can be spun up in seconds and redundant routes can be utilized instead of a single copper cable.

9. Report Analysis and Real-time Monitoring

Through a web portal accessible on a PC or mobile device, cloud PBX solutions provide real-time statistics and monitoring of all activity in your PBX, including ongoing or missed calls, active or available agents, call rates, and subscription fees. As a business owner, you may use the different reporting capabilities on your cloud PBX to analyze staff performance, check instant call recordings, and make educated decisions. The reporting tool not only collects data, but also organizes and shows it using statistical tools such as the mean, pie chart, bar chart, and other graphs to make usage analysis simple to understand.

10. Secure

In general, cloud PBX systems are more secure than in-house PBX. In VoIP systems, the service provider is responsible for the solution’s security, which means your service provider is in charge of all software upgrades, firewalls, and security patches.

Your VoIP provider may have algorithms in place to prevent huge quantities of illegal calls even if your local network has been infiltrated.


Cloud PBX provides you with all of the communication tools you want. It might be on your computer, an internet fax receiver, a unified inbox, a PC for phone use, or any other device. These features provide businesses with the robust communications tools they need to stay connected and keep things running smoothly. PBX phone systems keep things moving forward, no matter where they are or when they happen to be. There are numerous more reasons why organizations should use a PBX phone system; it is simply the best way to communicate effectively in the post-covid era.


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